Monday, 27 August 2007

A reply regarding the Woolworths incident

Dear Ms Tan

Thank you for contacting the Woolworths website, Feedback such as yours plays a major role with the improvements which we are able to provide to our customers.

I would like to confirm that your complaint regarding service encountered at our Thornleigh Supermarket has been acknowledged and referred to the appropriate Regional Office for their attention and response to you.

Customer service and satisfaction are of paramount importance to us.

Regards

Bev Wright
Website Feedback Co-ordinator
Woolworths Limited

3 comments:

kris said...

the reply seems a little under-responsive.

Maya said...

What? That's it?

Rodney Olsen said...

That looks like a standard reply. I hope there'll be a more detailed response to address the incident.

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